Telephone Counsellor

Job Purpose We are currently recruiting EAP Counsellors on behalf of our client, a leading health and wellbeing network. This organisation has positively impacted over 15 million lives and is renowned for its comprehensive Employee Assistance Programme (EAP). The successful candidate will join this industry-leading provider and support employers across the private, public, and non-profit sectors with 24/7 compassionate and caring services. Our client is also recognised as one of the Sunday Times ''Best Places to Work,'' making this a fantastic career opportunity. Main DutiesProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Providing an efficient and effective telephone counselling service to all callersDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at riskProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution What you Bring to the TeamEAP experience Accredited with the BACP or eligible for the accreditation processMinimum diploma level 4 in Counselling and minimum of 150 counselling hours12 months post qualification experienceRegistered member of the BACP or equivalent (or COP booked)Relevant telephone experienceHigh ..... full job details .....