Telephone Collections Agent

Telephone Collections Agent Manchester £24,000 £26,000 + Monthly Bonuses (OTE £30,000+) 37.5 hours/week on rotating shifts between 08 00, Monday to Saturday Are you a confident communicator with experience in customer service, credit control, or call centres? Join a rapidly growing debt recovery organisation, where you ll help individuals and businesses find realistic solutions to their financial challenges. Key Responsibilities: Handle inbound and outbound calls related to unpaid debts Discuss sensitive financial matters with empathy and professionalism Log customer interactions and payment arrangements accurately Follow internal procedures and compliance guidelines Hit performance targets in a team-focused contact centre Ensure accuracy when processing customer payments About You: Experience in a contact centre or credit control role Strong verbal and written communication skills Resilient and motivated by performance incentives Confident using IT systems and multitasking tools Willing to make outbound calls and manage tough conversations Excellent problem-solving and information-gathering abilities What s on Offer: Competitive salary + monthly bonus (realistic OTE £30,000+) Supportive, friendly team culture Casual smart dress code Pension scheme and death in service benefit On-site parking Employee discount program and Christmas Savings Scheme Employee Assistance ..... full job details .....