Telephone Account Manager

We have an exciting opportunity for a Telephone Account Manager to join our GEM Contact Centre based in Dunstable. This role plays a key part in supporting and nurturing relationships across our nationwide estate agency branch network. Focused on service, retention, and relationship management, this is an ideal opportunity for someone who enjoys owning accounts and being a trusted point of contact for multiple stakeholders.About the RoleReporting to the National Account Manager, you will manage a portfolio of approximately 100-250 estate agency branches. You will act as the primary contact for your accounts, ensuring excellent service delivery, consistent engagement, and strong working relationships with branches and head office alike.Key ResponsibilitiesAccount Management and Relationship OwnershipManage a portfolio of circa 100-250 estate agency branches across multiple regionsBuild and maintain strong, long-term relationships with Branch Managers, Area Managers, and Head Office stakeholdersAct as the primary point of contact for account-related queries and escalationsConduct regular account reviews to ensure service levels, performance, and satisfactionIdentify and manage risks to account retention, taking proactive steps to resolve issuesWork closely with internal GEM teams to resolve operational or service-related mattersSupport the onboarding of new branches and implementation of services or productsAccount Performance and InsightMonitor branch engagement, activity, ..... full job details .....