Telecare Installation Technician

We''re hiring a Telecare Installation Technician for a well-established client in Oxfordshire!

• Position: Telecare Installation Technician
• Location: Bicester, Oxfordshire
• Salary: -26,499
• Hours: Monday to Friday, 8am - 5pm
• Job Type: Temporary

Job Overview

We are looking for a reliable and practical Installation Technician to join our team in Oxfordshire. This role involves installing, maintaining, and repairing telecare equipment to support vulnerable individuals in the community.

You''ll play a key role in ensuring service users feel safe and supported by delivering high-quality installations and responsive maintenance services.

Key Responsibilities

Installation & Collection

• Install telecare equipment in line with assessments and documentation

• Decommission and collect equipment when services are no longer required

• Respond to emergency call-outs and planned maintenance visits

Repairs & Maintenance

• Diagnose and repair telecare equipment in line with service standards

• Reprogram devices according to manufacturer procedures

Stock & Equipment

• Maintain van stock levels to ensure efficient service delivery

• Take responsibility for tools and report any issues promptly

Administration

• Accurately record all installations, collections, and repairs using a mobile device or scanner

• Obtain required customer signatures and submit paperwork in line with company procedures

Communication

• Report any issues or concerns to your supervisor or manager

• Deliver excellent customer service when interacting with service users and colleagues

Additional Duties

• Support warehouse operations when required

• Follow all company policies, procedures, and safety guidelines

Key Skills & Experience

• Experience working with elderly or vulnerable individuals (preferred)

• Strong communication and customer service skills

• Ability to work independently and as part of a team

• Good attention to detail and problem-solving skills

• Practical or mechanical aptitude

Knowledge of telecare equipment is desirable but full training will be provided.

Requirements

• GCSEs (or equivalent)

• Full UK driving licence

• Right to work in the UK

• Willingness to undergo a DBS check (Standard or Enhanced)

• Flexible, positive, and proactive attitude

What We''re Looking For

We''re seeking a motivated and enthusiastic individual who takes pride in their work and is committed to delivering excellent service to customers.

Key Performance Indicators

• Attendance and punctuality

• Driving and vehicle standards

• Stock management

• Completion of mandatory training

If you''re practical, customer-focused, and looking for a rewarding role where you can make a real difference, we''d love to hear from you.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person''s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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