Tele Sales Executive

OverviewWe''re looking for a confident and customer-focused Contact Centre Representative to join a growing team in Norwich. This role offers a mix of customer service and sales, supporting customers while identifying opportunities to enhance their services.You''ll be speaking with customers across a variety of channels, building relationships, understanding needs, and helping them find solutions that work for them.The RoleSpeak with customers via phone and digital channelsSupport customers with queries and product informationIdentify opportunities to upgrade or enhance existing servicesBuild strong relationships to encourage long-term loyaltyWork towards individual and team performance goalsKeep customer records accurate and up to dateWork closely with colleagues to ensure a smooth customer experienceDay to DayHandling a mix of inbound and outbound customer conversationsDiscussing solutions that meet customer needsFollowing up on opportunities and ongoing customer enquiriesManaging information in internal systemsEnsuring conversations and processes remain compliant and professionalAbout YouComfortable speaking with customers over the phoneConfident, personable, and commercially awareHappy working towards targets in a structured environmentOrganised and able to use basic systems and Microsoft OfficeMotivated, reliable, and keen to developDesirable:Previous experience in a contact centre, sales, or customer service roleFamiliarity with payment systems or CRM platformsTo be ..... full job details .....