Technology Support Technician

Semperian Group are looking to recruit a Technology Support Technician based in Bristol on a full time, permanent contract basis. The Technology Support Technicianwill act as the first point of contact for technology and user-related queries and incidents across the organisation. You will be responsible for delivering high-quality technical support, ensuring the timely resolution or escalation of issues, and maintaining excellent customer service standards for all employees.Technology Support Technician ResponsibilitiesKey responsibilities include:Managing and triaging Service Desk tickets, ensuring issues are categorised, prioritised and assigned appropriately.Identifying, diagnosing and resolving first-line hardware and software issues.Providing support for in-house developed and SaaS products.Supporting users via phone, email and remote desktop.Assisting with the configuration and setup of end-user devices.Managing technology assets and equipment processes.Supporting mobile devices, including iPhones and iPads.Carrying out password resets and supporting account queries.Creating user guidance, FAQs and other support documentation.Technology Support Technician RequirementsProficiency in troubleshooting hardware, software and mobile devices.Knowledge of Windows OS, Microsoft 365, Teams, common SaaS platforms and laptop hardware.Experience in a customer-service or customer-facing role.Excellent customer service skills and the ability to provide support over the phone.You will ..... full job details .....