Technology Support Team Leader

Overview

Are you an experienced IT professional with a passion for leadership and first-class customer support? We''re looking for a

Technology Support Team Leader

to play a key role in managing and mentoring our IT Helpdesk team, ensuring that our colleagues have secure, reliable, and efficient technology at their fingertips.Key Responsibilities

Oversee the day-to-day running of the IT Helpdesk, ensuring service requests are prioritised and resolved effectively.Lead, support and mentor our IT Support Engineers.Provide exceptional customer service, ensuring colleagues across the business feel supported and empowered by IT.Manage disaster recovery, data security, and routine IT operations (backups, virus protection, system health checks).Collaborate with colleagues, managers, and directors to align IT services with business needs.Support budgeting, licensing renewals, and deliver IT projects that make a real impact.Experience

Proven experience in a similar role delivering 2nd line support and assisting with 3rd line tasks.Strong troubleshooting, organisation, and problem-solving skills.Knowledge of Windows OS, Microsoft Office, O365, Azure, and telephone systems (Five9 and Mitel).Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.Experience collaborating with external/outsourced partners to deliver services.ISO 27001 certified.Why Join Us?

We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you''ll be at the heart of keeping our business connected and secure.We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.Competitive salary of £35,000 per annum.Hybrid working arrangement 2-3 days in the office.Comprehensive benefits package, including pension contributions, flexible working options, and training support for continued professional development.Seniority level

AssociateEmployment type

Full-timeJob function

Information TechnologyIndustries

IT Services and IT ..... full job details .....