Technology Service Team Leader

Technology Service Operations Team LeadBirmingham | 6-Month Contract (Potential Extension) | Full-Time | Onsite (5 Days per Week)Salary: Circa £50,000 per annumAre you a technically strong IT support professional with leadership experience and a passion for delivering exceptional customer service?We''re recruiting for an experienced Technology Service Operations Team Lead to join a large, enterprise-scale organisation supporting tens of thousands of users across multiple UK locations. This is an excellent opportunity for someone who enjoys a hands-on role, combining technical support expertise with team leadership responsibilities.The RoleAs a Team Lead within the Technology Service Operations function, you will be responsible for delivering a first-class face-to-face IT support experience while leading and mentoring a small team of technical support professionals.Working within a highly visible technology hub environment, you''ll act as a technical escalation point, drive service excellence, and help ensure colleagues receive timely and effective technology support.Key ResponsibilitiesLead and support a team of IT support professionals, providing coaching and day-to-day guidance.Deliver exceptional customer service and technical assistance to end users.Act as a technical expert and escalation point for complex support issues.Ensure service levels, KPIs, and operational targets are achieved.Monitor and manage incidents and requests through ServiceNow.Identify service ..... full job details .....