Technology Service Operations

JOB TITLE: Technology Service Operations B (Colleague IT Service Desk Support Analyst)PAY: 15.81 per hourLOCATION: Edinburgh Sighthill NorthHOURS: Full Time, 35 hours per weekWORKING PATTERN:Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office.You''ll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You''ll also work 1 Saturday in every 5 weeks.Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunityWe are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team.As a Colleague IT Service Desk Support Analyst, you''ll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT-related issues. You''ll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience.This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK''s largest ..... full job details .....