Technology Service Desk Assistant

If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity.As a Technology Service Desk Assistant, you''ll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first-line IT support. This is an ideal entry-level IT role for someone who is organised, customer-focused and eager to grow their career in technology.In this IT support role, you''ll gain hands-on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You''ll support day-to-day operations and help ensure our technology services run smoothly.What you''ll be doingYou''ll make a real impact by:Logging and managing IT support tickets within a busy Service Desk environmentProviding friendly, patient first-line technical support to colleaguesMaintaining the IT asset register, including equipment tracking and warrantiesOrdering IT equipment, monitoring stock levels and supporting procurementUpdating system documentation and knowledge basesSupporting wider Technology Services administration, including scheduling and telecoms tasksEnsuring all IT records, systems and data are accurate and well-maintainedWhat you''ll haveTo succeed in this Technology Service Desk Assistant job, you''ll have:Strong communication skills and a passion for customer service and IT supportGood IT, numeracy and ..... full job details .....