Technology Alignment Manager

Role: Technology Alignment ManagerLocation: Remote (UK-based)Salary: £46,000 AboutWe are partnered with a fast-growing MSP who have an exciting opportunity for someone to join and make tangible changes to the organisation.We are looking for a Technology Alignment Manager to implement a singular tech standard for a group of MSPs ensuring seamless and highly optimised organisational performance throughout the group.The OpportunityThis is a rare build role. We don''t yet have a single technology standard that every client runs on. Around 60% of clients are on non-standard setups that create avoidable support tickets and slow everything down.There''s no group-wide technology audit, no shared standard build, and no regular technology roadmap for clients. You''ll create them. You''ll be building the alignment approach that every future client and acquisition will follow.What You''ll DoFirst 3 months - establishAudit client technology setups and record what each one is runningWork with senior leadership to define our standard build - the tools and settings every client should be onRun root cause analysis on ticket volumes to find the setups driving the most work, and choose the right product stackSet up clear, shared documentation of client environments3 to 9 months - scaleMove clients onto the standard build, starting with those causing the most ticketsHelp model the cost and pricing of chosen products with commercial colleaguesBuild technology roadmaps for key clients and lead ..... full job details .....