Technician 2

* Undertake incident and request tasks* Possess 2nd line responsibility for resolving incidents to SLA* Maintain a 2% incident per month target* Be responsible for the completion of assigned works within allocated timeframes* Undertake Project Tasks, supporting both internal and external Project Managers* Undertake Non Standard Requests tasks to agreed timescales* Proactively communicate and coordinate with Level 3 teams to highlight major level issues* Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.* Install andamp; configure software and hardwareYour skills and experience* An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.* Experience handling LTSC Channels and KIOSK is highly desirable* Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models* Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity* An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette* Computer peripherals - including but not limited to printers (including MFD''s), display screens, docking stations, port replicators, cameras and scanners* Working Knowledge of IT Service Management ..... full job details .....