Technician 2

Join a leading independent technology and services provider as an IT Support Engineer/Technician - L2 On-siteJob OverviewWithin an on-site customer experience, you will provide a wide range of end-user support services. You will deliver outstanding customer service by understanding end-user''s needs.Role: IT Support Engineer - L2 On-site Location: London EC3 7NEContract dates: 01-Sep-2026 to 31-Oct-2028 Duration: 2 yearsPay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).PAYE Basic Rate: £14.90/hourTime: 9:00 AM - 5:30 PMKey Responsibilities End-user guidance on operational procedures (How to request, Who to contact.) Direct user support Respond to hardware and software service calls and ensure SLA targets are achievedAdhere to escalation proceduresPerform hardware and software installations as necessaryPerform second line diagnostics and troubleshootingAdvanced level desktop andamp; mobile device installation, configuration, support and troubleshooting services Provide basic server andamp; network installation, configuration and administrationAssist with technical escalations for other team membersEnsure accurate completion of all incident records and associated paperworkResponsible for the follow-up of our customer''s incidents and problems until resolutionTo monitor and update the incident management system as requiredEscalation call logging and follow-up with vendors and other 3rd party companies,Ensure correct escalation procedures are followed ..... full job details .....