Technician 2

Join a leading independent telecom and services provider as a Technician 2!Job Overview:As a Tech 2, you will provide on-site IT support either as part of a team or as the primary point of contact, handling hardware installations, laptop builds, desk-side assistance, and troubleshooting for users and meeting rooms. You will also maintain accurate ServiceNow records, adhere to standard procedures, perform proactive checks, manage warranty repairs, handle walk-up queries, and escalate issues as required while holding a valid UK driving licence.Location: Warrington WA3 7THRate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.33 (via a Hays Approved Umbrella Company).Contract Length: 22 Jun 2026 - 30 Aug 2030Shift Pattern: Mon - Fri, 09:00 - 17:30Key Responsibilities Working either within a team on site or as the single point of contact for site.Provide desktop hardware installation and swap services and assist users if required.To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure, and manage hardware repair through the customer defined warranty routes where required.Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues.Upkeep of system records, principally ServiceNow. Strict adherence to procedures, scripts and polices is a must.Proactive scheduled desk and meeting room checks to ensure maximum possible availability.Meeting room ..... full job details .....