Technician 2

Join a leading independent technology and services provider as a 2nd Line Support - On-site.Job Overview: Role: Technician 2 (2nd Line Support-Onsite) Location: Heanor Contract: 07-Sep-2026 to 30-Aug-2027 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Key Responsibilities Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. Perform a range of technical work activities either remotely or at the customer site to meet business and customer requirements, including device imaging, IMAC support. Knowledge of standard software: Windows Office, O365, Google Suite Manage incidents and request tickets via an assigned queue in the customer''s ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure a consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent, effective contribution. Embrace and support the ..... full job details .....