Technician 2

Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site.Job Overview: Role: IT Support Analyst - L2 On-siteLocation: PlymouthContract: ASAP - 31st Dec''26Clearance required : Willing to go through the Security Clearance (SC) process.Pay Rates:Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).PAYE Basic Rate: £14.90/hourHours: 37.5 hours a week. Monday - Friday.Time: 8:30 AM - 5:00 PMSummary of responsibilities:Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.Hub Stock management, including asset management of kit in/out (Scan items in/out of locations) as per contractEffective Management of disposals that go through their Hub as per contractTriage and perform hardware repairs of ''in Warranty kit'' and liaise with vendors for parts and returns as per contract.Locker replenishments where appropriate as per contract.Highlight potential issues with service/potential service improvements to their Team LeaderFollow any agreed processes and procedures either by the Authority (site regulations etc) Essentials - Must have SC clearance or be able to gain this. Must join the OOH rota and standby, 2 years+ experience in a PC field service environment or PC field Workshop environment. Hardware - Diagnose, troubleshoot, support and repair (including complex laptop break/fix repairs)Accredited or willing to go ..... full job details .....