https://jobs.co.uk/job/technician-2-hays-specialist-recruitment-limited--14bd7a27-c965-43ff-85a5-fdbb1e827475 RSS feed for Technician 2 at Hays Specialist Recruitment Limited. en-gb Wed, 15 Jul 2026 05:19:45 GMT https://jobs.co.uk/job/technician-2-hays-specialist-recruitment-limited--14bd7a27-c965-43ff-85a5-fdbb1e827475 https://jobs.co.uk/job/technician-2-hays-specialist-recruitment-limited--14bd7a27-c965-43ff-85a5-fdbb1e827475 Tue, 14 Jul 2026 11:52:28 GMT Location: Ipswich | Salary: 14.90-14.90 Hourly | Type: Contract | Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site.Job Overview: Role: IT Support Analyst - L2 On-siteLocation: IpswichContract: ASAP - 15th Feb''27Pay Rates:Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).PAYE Basic Rate: £14.90/hourHours: 37.5 hours a week. Monday - Friday.Time: 9:00 AM - 5:30 PMJob purpose:The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery.Key ResponsibilitiesEnd User Support - L2 LevelProvide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues.Act as the primary escalation point for incidents unresolved by L1 analysts.Diagnose and resolve advanced desktop, laptop, mobile, col... Contract