Technician 2

Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site.Job Overview: Role: IT Support Analyst - L2 On-siteLocation: IpswichContract: ASAP - 15th Feb''27Pay Rates:Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).PAYE Basic Rate: £14.90/hourHours: 37.5 hours a week. Monday - Friday.Time: 9:00 AM - 5:30 PMJob purpose:The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery.Key ResponsibilitiesEnd User Support - L2 LevelProvide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues.Act as the primary escalation point for incidents unresolved by L1 analysts.Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues.Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues.Perform root cause analysis for recurring user issues.Coordinate with resolver groups to expedite issue ..... full job details .....