Technician 2- CCFGP1JP

Join a leading technology company as Senior Customer Engineer - Level 2!Job Description:Job Title: Senior Customer Engineer - Level 2Location: Derby, DE24 8DZRate: PAYE - £14.90/hr (Basic) or UMB £19.33 per hour (Inside IR35)Start/End Date: 01/12/2026 to 03/05/2027Work Schedule: Mon-Fri 09:00-17:30Key ResponsibilitiesUndertake incident and request tasksPossess 2nd line responsibility for resolving incidents with SLAMaintain a ?2% incident per month targetBe responsible for the completion of assigned works within allocated timeframesUndertake Project Tasks, supporting both internal and external Project ManagersUndertake Non-Standard Requests tasks to agreed timescalesProactively communicate and coordinate with Level 3 teams to highlight major level issuesFind resolution of technical issues for laptop/desktop hardware, networks, printers, etc.Install andamp; configure software and hardwareSkills and experienceAn in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 andamp; Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.Experience handling LTSC Channels and KIOSK is highly desirableBasic level understanding of SCCM/Active Directory and a working knowledge of IT service modelsNetworking experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivityAn appreciation of the Microsoft Exchange environment, email ..... full job details .....