Technical Team Manager

Technical Claims Manager - MCLDivision: Davies Property ClaimsDepartment: Team MCLLocation: Home-BasedReporting to: Head of Operations, MCLThe Role in a NutshellYou''ll be the driving force behind a high-performing team of field-based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence - shaping standards, guiding adjusters, and ensuring our service stands out in the market.What will your day look like:What You''ll Lead and DeliverTeam Leadership - Build a motivated, engaged, values-driven team culture where people thrive.Operational Oversight - Keep Work In Progress under tight review to support smart resource planning.Financial Performance - Hit monthly and annual fee targets for the Technical Team.Quality and Compliance - Audit adjusters regularly and champion continuous improvement.Complaint Resolution - Own complaint cases, guide adjusters, and ensure swift, fair outcomes.Technical Authority - Provide expert guidance, maintain top-tier technical accuracy, and issue bulletins on legal/market developments.Client Excellence - Understand client needs, produce high-quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.Collaboration - Work closely with colleagues to deliver outstanding results on individual and portfolio losses.Business Growth - Strengthen existing client relationships and help ..... full job details .....