Technical Team Lead

Technical Team LeadLocation: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits)Job Type: Full-time, PermanentSector: IT Solutions and Cyber Security (Managed Service Provider)Reports To: Head of Service Delivery / Operations ManagerAbout the CompanyOur client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers. Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function. This is a confidential search; the client''s identity will be disclosed to shortlisted candidates.The RoleAs Technical Team Lead, you will take day-to-day ownership of the Service Desk, leading and developing a team of engineers while acting as the senior technical escalation point for complex 2nd and 3rd line issues. You''ll balance hands-on technical problem-solving with team leadership, and you''ll play an active role in wider infrastructure and client projects as the business continues to grow.Key Responsibilities Lead, mentor and develop the Service Desk team, driving performance, ticket quality and SLA adherence. Act as the senior escalation point for complex 2nd and 3rd line technical issues, taking ownership through to resolution. Support, coach and upskill engineers, carrying out call/ticket quality reviews and ..... full job details .....