https://jobs.co.uk/job/technical-support-team-leader-staffbase-recruitment--11986e21-633d-4ed0-a0fb-ba34a6a66a66 RSS feed for Technical Support Team Leader at Staffbase Recruitment. en-gb Wed, 15 Jul 2026 14:31:52 GMT https://jobs.co.uk/job/technical-support-team-leader-staffbase-recruitment--11986e21-633d-4ed0-a0fb-ba34a6a66a66 https://jobs.co.uk/job/technical-support-team-leader-staffbase-recruitment--11986e21-633d-4ed0-a0fb-ba34a6a66a66 Wed, 15 Jul 2026 11:52:19 GMT Location: Evesham | Salary: 40000.00-40000.00 Annual | Type: Permanent | Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader.Basic salary 40K- 46K Negotiable + Bonus + BenefitsThe Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following;You will provide hands-on leadership and supervision of a busy technical and customer support teamWork closely with technical and after-sales teams to ensure all SLA''s and KPI''s are achievedEffectively processing customer technical queries via phone, email, chat or online.Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. Deliver remote on-boarding training for new customers /usersInvestigate, communicate and resolve online software faults working with customer and IT teams a... Permanent