https://jobs.co.uk/job/technical-support-team-leader-staffbase-recruitment--0afb7b67-4239-4b21-a928-3fa443f42571 RSS feed for Technical Support Team Leader at Staffbase Recruitment. en-gb Tue, 14 Jul 2026 20:05:01 GMT https://jobs.co.uk/job/technical-support-team-leader-staffbase-recruitment--0afb7b67-4239-4b21-a928-3fa443f42571 https://jobs.co.uk/job/technical-support-team-leader-staffbase-recruitment--0afb7b67-4239-4b21-a928-3fa443f42571 Mon, 13 Jul 2026 23:00:00 GMT Location: Evesham | Salary: £40000 - £46000/annum + Bonus + Benefits | Type: Permanent | Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary -40K- -46K Negotiable + Bonus + Benefits The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following; You will provide hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA''s and KPI''s are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. Deliver remote on-boarding training for new customers /users Investigate, communicate and resolve online software faults working ... Permanent