Technical Support Supervisor

Technical Support Supervisor and#(phone number removed); 4 days onsite in Cheshire / 1 day remote Are you a hands-on technical specialist who enjoys supporting and developing others? This is an opportunity to step into a supervisory role where you ll combine strong technical expertise with coaching, mentoring and team coordination. You ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently and communicated clearly across the business. Alongside this, you ll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they are resolved within agreed service levels. What you ll be doing Acting as the go-to escalation point for technical issues across desktop and infrastructure Supporting and coordinating a team of service desk engineers Coaching and mentoring team members to improve performance and service delivery Managing and prioritising workloads to ensure SLAs are consistently met Communicating clearly with stakeholders across the business Identifying trends and areas for improvement within the ..... full job details .....