Technical Support

Entry-level Technical Support - Security Company in Horsham - 25k - 28k depending on experience My client are a leading security software company across the globe. Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries. You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression. As a Technical Support member, you will be tasked with the below responsibilities: Answering the helpdesk phone line and helpdesk ticketing system: Answering general queries. Investigating issues and resolving them where possible. Ensuring that all queries are responded to within timeframes. Logging bugs and communicating them to the development team for resolution. Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training. Assisting with the launching of new clients. Working with third-party partners to resolve issues with API integrations. Experience/Knowledge with SQL would be a bonus This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires on-site attendance. If this role is of interest, please ..... full job details .....