Technical Support Specialist - VoIP

Technical Support Specialist - VoIP This is an exciting and rarely available role with a long-standing customer of ours who operates in a really interesting niche and have helped shape their market for decades. You''ll be joining a small, close-knit team of talented engineers who operate across a range of technical areas and each brings an area of specialism to the business. The area of specialism we require in this particular role is VoIP, and specifically SIP. The role is focused on supporting existing and new customers who are experiencing issues with their VoIP services. Our client has a tremendous track record in that market and is also innovating with new products that will give you an opportunity to broaden your horizons. This is a hybrid role, with 2 or 3 days per week in the office. There is occasional travel to other sites (e.g. data centres) and some (usually fairly light) duties on an out-of-hours rota. Technical Support Specialist - VoIP - responsibilities Helping clients with escalated faults - mostly by phone/email, occasionally in person Providing help to the Client Support team and contributing technical sales support Helping to support back office systems Performing hardware and software upgrades - including at data centre locations Monitoring the health of the network, managing faults and failover plans Diagnosing routing, quality and interconnect issues using SIP signalling, packet tracing etc Participate in rota for out-of-hours support and critical ..... full job details .....