https://jobs.co.uk/job/technical-support-specialist-ser-limited--d430490f-081f-435d-927f-4f79706a0a83 RSS feed for Technical Support Specialist at SER Limited. en-gb Thu, 08 Oct 2026 20:04:23 GMT https://jobs.co.uk/job/technical-support-specialist-ser-limited--d430490f-081f-435d-927f-4f79706a0a83 https://jobs.co.uk/job/technical-support-specialist-ser-limited--d430490f-081f-435d-927f-4f79706a0a83 Wed, 07 Oct 2026 23:00:00 GMT Location: Crewe | Salary: £29000 - £32000/annum | Type: Permanent | Technical Support Specialist Location: Crewe HQ Working Hours: Monday – Friday, 9:00am – 5:30pm Reports To: Operations Director initially Salary: £32,(Apply online only) The Role We are looking for a Technical Support Specialist to join our team in Crewe, providing 1st and 2nd line technical support across our hosted telephony and Unified Communications services. This is a great opportunity for someone with a strong VoIP, hosted telephony or telecoms support background who enjoys troubleshooting technical issues, working directly with customers and taking ownership of incidents through to resolution. You will play a key role in ensuring high service availability, rapid issue resolution and an excellent customer experience for business customers using cloud-based voice solutions. Key Responsibilities Provide 1st and 2nd line technical support for hosted VoIP and cloud PBX platforms. Troubleshoot issues including: Call quality, latency, jitter and packet loss. SIP registration and call routing. Handset provisioning and firmware updates. Voicemail, auto attendants, hunt groups and call queues. Diagnose network-related issues including LAN, WAN, firewall, QoS ... Permanent