https://jobs.co.uk/job/technical-support-specialist-ser-limited--c6ee2e30-5869-4bb2-8886-767a6376fde8 RSS feed for Technical Support Specialist at SER Limited. en-gb Thu, 08 Oct 2026 21:17:02 GMT https://jobs.co.uk/job/technical-support-specialist-ser-limited--c6ee2e30-5869-4bb2-8886-767a6376fde8 https://jobs.co.uk/job/technical-support-specialist-ser-limited--c6ee2e30-5869-4bb2-8886-767a6376fde8 Thu, 08 Oct 2026 11:57:37 GMT Location: Crewe | Salary: 29000.00-29000.00 Annual | Type: Permanent | Technical Support SpecialistLocation: Crewe HQ Working Hours: Monday Friday, 9:00am 5:30pm Reports To: Operations Director initially Salary: £32,(Apply online only)The RoleWe are looking for a Technical Support Specialist to join our team in Crewe, providing 1st and 2nd line technical support across our hosted telephony and Unified Communications services.This is a great opportunity for someone with a strong VoIP, hosted telephony or telecoms support background who enjoys troubleshooting technical issues, working directly with customers and taking ownership of incidents through to resolution.You will play a key role in ensuring high service availability, rapid issue resolution and an excellent customer experience for business customers using cloud-based voice solutions.Key Responsibilities Provide 1st and 2nd line technical support for hosted VoIP and cloud PBX platforms.Troubleshoot issues including: Call quality, latency, jitter and packet loss.SIP registration and call routing.Handset provisioning and firmware updates.Voicemail, auto attendants, hunt groups and call queues. Diagnose network-related issues including LAN, WAN, firewall, QoS and VLANs that impact voice services.Esc... Permanent