Technical Support Specialist

Technical Support Specialist - Automotive Location: UK Field-BasedSalary: Competitive DOE + BenefitsJob Type: Full-Time, Permanent About the Role We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function. This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement. The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently. Key Responsibilities Take ownership of technical cases from initial investigation through to resolution. Provide technical support to a network of retailers and repairers across the UK. Conduct on-site technical investigations and produce detailed reports. Manage multiple technical concerns simultaneously and prioritise accordingly. Escalate complex issues to specialist engineering teams when required. Support product quality investigations by providing technical feedback and analysis. Assist customer support teams with the technical assessment of customer concerns. Review and evaluate technical information and documentation. Develop and deliver technical training sessions, presentations, and ..... full job details .....