Technical Support Specialist

An excellent opportunity for an experienced Technical Support Specialist to join a well-established company!Job Type: Full-Time, Permanent.Salary: £30,000 - £35,000 Per Annum, Depending on Experience.Location: Hemel Hempstead HP2 - Office Based.Schedule: Monday - Friday, 8:00am - 5:00pm.About The Company:They are a growing UK technology company specialising in smart door entry, cloud-based access control and digital communication systems. Their solutions are used by housing providers, local authorities, property managers and security contractors across the UK, enabling organisations to remotely manage building access, resident information and connected devices through a secure cloud platform.Their product range includes IPGUARD 4G/GSM wireless video door entry, EasyConnect cloud-managed access control, IPKEYSAFE remote key management, anti-clone MIFARE access control and IPNOTICEBOARD digital screens. IPGUARD is Secured by Design accredited and allows residents to receive visitor calls through smartphones and tablets without cabling to individual flats.About The Role:The company are looking for a Technical Support Specialist to join their customer support team. You will be one of the first people their customers contact when they need help configuring the platform, deploying a new system or resolving a technical issue.In a typical day you might investigate an issue within their cloud portal or mobile app, help a customer configure their system, troubleshoot 4G connectivity ..... full job details .....