Technical Support Specialist

Technical Support SpecialistLocation: Leeds (On-site) Hours: Monday to Thursday, 8:30am - 5:30pm Friday, 8:30am - 4:30pm Salary: Competitive + Performance Bonus Scheme Job Type: Full-Time/ Permanent We are recruiting on behalf of a successful UK organisation operating within the specialist hardware, automation, access control and security products sector. Supplying trade professionals and commercial customers across the UK, the business has built a strong reputation for reliability, technical expertise and outstanding customer service. Due to continued growth, we are seeking an experienced Technical Support Specialist to provide expert technical assistance to customers, installers and colleagues. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, delivering exceptional customer service and working with innovative products.The RoleAs a Technical Support Specialist, you will become a key point of contact for technical enquiries, helping customers and installers diagnose issues, configure products and achieve successful installations. You will provide support via telephone, email and face-to-face interactions while developing strong relationships with customers and ensuring a high level of satisfaction.Key ResponsibilitiesAct as the primary contact for technical queries from installers, end users and internal colleagues.Provide remote support for product setup, configuration and commissioning.Diagnose and resolve technical issues ..... full job details .....