Technical Support Specialist II

About the Role

Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.Responsibilities

Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device and user education issuesProactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performanceMonitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradationEscalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and managementCheck Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessaryDocument and record recurring issues and evolving best practicesRequirements

Bachelor''s Degree in Computer Science, or Degree plus two years of technical support experience, or three plus years technical support experienceExperience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365Solid networking skillsHardware software installation and troubleshootingActive Directory fundamentalsMobile Device Management (Azure/Intune)ITIL practices awarenessStrong customer service ethicExcellent problem-solving skills and good organizational skillsWorking for you

We know that your wellbeing and happiness are key to a long and successful career.Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers and private medical benefitsWellbeing programsLife assuranceAccess to a competitive contributory pension schemeSave As You Earn share option schemeTravel Season ticket loanElectric Vehicle SchemeOptional Dental InsuranceMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts scheme via Perks at WorkWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your ..... full job details .....