Technical Support Specialist

Your new company Are you passionate about solving technical challenges and delivering exceptional customer experiences? We''re seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role Serve as the primary technical contact for support casesManage the full life cycle of each case-from intake to resolutionTroubleshoot application behaviour, data inconsistencies, configuration issues, and integration challengesCommunicate clearly and consistently with customers throughout the resolution processDocument findings to support internal knowledge sharing and process improvementIdentify recurring issues and collaborate with peers to enhance support efficiencyEnsure case handling meets service-level expectations, balancing speed and accuracyWhat you''ll need to succeed 2-4 years of experience in technical, systems, or application supportProficiency in PHP and SQL, with the ability to debug and interpret code and queriesAbility to read and understand JavaScript in a troubleshooting contextComfort working in Linux command-line environmentsSolid understanding of the LAMP stack and web application fundamentalsFamiliarity with REST/SOAP APIs, browser developer tools, and log interpretationExperience supporting CRM platforms (preferred but not required)Strong ..... full job details .....