Technical Support Specialist

Technical Support Specialist – Heavy Plant
A major dealership specialising in Heavy Plant are looking for a Technical Support Specialist to provide specialised technical support and guidance on a range of Heavy Plant machinery.
 
Role: Technical Support Specialist
Area: Cambridge or Midlands
Salary: £40,000 - £45,000 + benefits
 
What’s on Offer:

- High rate pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield
- Family Friendly policies
- Company events

The requirements of the Technical Support Specialist will be:

- As Technical Support Specialist, you will be responsible for managing aftermarket product quality issues, overseeing technical applications for product lines and assisting in fault diagnosis activities
- Maintain an efficient technical help desk
- Compile evidence to drive quality improvements and service fixes
- Contribute to new product introductions and analysis
- Conduct site and customer visits for technical support

The ideal candidate for Technical Support Specialist will be:

- Hold a recognised Apprenticeship NVQ 3 or equivalent in Construction Equipment or an Engineering based field
- Experience in a similar technical role in the heavy plant industry
- Technical engineering background and high levels of knowledge within the Construction Industry.  
- Excellent communicator at all levels
- Have good computer literacy

 
Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.