Technical Support Specialist - Electrical

Technical Support Specialist - Production Machinery £40,000 - £45,000 + Excellent Benefits RochdaleAre you an Electrical Engineer with experience of technical support and fault diagnosis for Production Machinery? This is a great opportunity to join a close knit team working for an international manufacturing business with an impressive customer portfolio. This is an office based role but you will liaise extensively with both external customers and internal Field Service Engineers to provide remote technical support for issues and breakdowns on a range of Production Machinery. Key Responsibilities:Trouble shooting and problem solving following a fault or machine break-down at customer site, ensuring equipment is restored to full operational efficiency as quickly as possibleBecome a subject matter expert across the company''s product line, providing technical guidance and hands-on support to Field Service Engineers when they are faced with more complex issuesCoach and mentor Field Service Engineers and Apprentices in order to improve technical knowledge within the teamSupport with the planning of major projects, upgrades, and installations and provide remote technical input during installations, as requiredProvide technical analysis / reports on parts and machine performance to internal departments within the businessIdeal skills and experience: Strong background / qualifications in Electrical EngineeringExperience working with production machinery, packaging or pharmaceutical ..... full job details .....