Technical Support Specialist

Customer Service & Technical Support Specialist - London - £40k

Platform Recruitment have partnered with a fast-growing clean energy company. They are looking for a customer support specialist to help customers with installation, troubleshooting, and ongoing maintenance while contributing to system improvements.

Key Responsibilities:

• Provide first-line support for customers and installers.

• Troubleshoot and resolve system issues.

• Deploy software updates and gather insights for the tech team.

• Collaborate on improving customer and installer portals.

Key skills:

• Strong communication and problem-solving skills.

• Basic knowledge of electrical systems/electronics.

• Passion for tech, clean energy, and customer service.

• Experience with Linux, Raspberry Pi, Python, or shell scripting would be desirable. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.