Technical Support Officer - End User Hardware and Devices

We have multiple opportunities to join our IT department as an End User Technical Support Engineer, where you ll play a key role in supporting and developing our laptops, desktops, mobile devices, video conferencing systems, and wider IT infrastructure across the organisation. This role will involve working within a specialised IT environment providing technical knowledge and dedicated services including: Fault diagnosis and resolution. Installation and configuration. Upgrades. Inputs to development of standards. Service monitoring, asset management, pro-active prevention and associated maintenance. Liaison with third-party suppliers. Responsibilities Manage the full lifecycle of end-user devices, including deployment, refresh, recovery and disposal. Maintain, enhance, and improve support services for end users. Collaborate with stakeholders to develop and maintain relationships. Support colleagues and junior members of staff in the workshop and onsite. Help create knowledge base articles, share information for use throughout the team and IT Directorate and provide procedural documentation and relevant reports. Works to and recommends on an agreed range of performance outcomes. Pro-actively recommends service improvement measures. Maintain accurate asset and configuration records in line with organisational standards. Contribute to problem management activities by identifying recurring issues and recommending long-term solutions. Ensure compliance with ..... full job details .....