https://jobs.co.uk/job/technical-support-manager-warehouse-automation-cartisian-recruitment--90dae989-6303-4e16-9cf9-eac9096d3007 RSS feed for Technical Support Manager - Warehouse Automation at Cartisian Recruitment. en-gb Mon, 01 Jun 2026 19:23:58 GMT https://jobs.co.uk/job/technical-support-manager-warehouse-automation-cartisian-recruitment--90dae989-6303-4e16-9cf9-eac9096d3007 https://jobs.co.uk/job/technical-support-manager-warehouse-automation-cartisian-recruitment--90dae989-6303-4e16-9cf9-eac9096d3007 Sun, 31 May 2026 23:00:00 GMT Location: Birmingham | Salary: £80000 - £100000/annum | Type: Permanent | Technical Support Manager - Warehouse Automation £80,000 - £100,000 + Bonus UK-Based | Global Remit An exciting opportunity has arisen for an experienced Technical Support Manager to join a growing automation business delivering warehouse automation and control systems across the UK, Europe, Canada, and Australia. This role will take ownership of the day-to-day management and continuous improvement of the global technical support function, ensuring SLA performance, effective escalation management, and consistent service delivery across multiple regions and third-party support partners. Key Responsibilities Manage SLA performance, KPIs, and service delivery across all support contracts Coordinate escalations and major incidents across WCS and PLC support teams Oversee third-party support partners and OEM supplier relationships Lead service reviews and drive continuous improvement initiatives Maintain support processes, governance, and escalation procedures Support the onboarding of new sites, partners, and regions About You Previous experience managing a technical support or service desk function Strong understanding of SLA management, incident management, a... Permanent