https://jobs.co.uk/job/technical-support-manager-investigo-change-solutions--ff4c195b-d687-4eaa-b9ca-a61b7d8ad174 RSS feed for Technical Support Manager at Investigo Change Solutions. en-gb Thu, 22 Oct 2026 04:13:54 GMT https://jobs.co.uk/job/technical-support-manager-investigo-change-solutions--ff4c195b-d687-4eaa-b9ca-a61b7d8ad174 https://jobs.co.uk/job/technical-support-manager-investigo-change-solutions--ff4c195b-d687-4eaa-b9ca-a61b7d8ad174 Tue, 20 Oct 2026 11:53:25 GMT Location: Nottingham | Salary: 40000.00-40000.00 Annual | Type: Permanent | Technical Support ManagerLocation: Hybrid - NottinghamSalary: up to £45,000One of my clients is currently seeking a Technical Support Manager to join them as they go through a transformation programme and take ownership technical support function. This is a hybrid opportunity focused on technical support management, SQL, APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation.Working closely with senior technical leadership, Product, Engineering and Customer Success, you''ll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. You''ll also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience.Key Responsibilities andamp; SkillsLead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team.Provide hands-on technical support, using SQL and APIs to investigate issues, troubleshoot complex problems and resolve customer queries.Own support SLA... Permanent