https://jobs.co.uk/job/technical-support-manager-investigo--db7c92f0-ba77-4614-b516-de3eb3d82610 RSS feed for Technical Support Manager at Investigo. en-gb Wed, 21 Oct 2026 01:54:07 GMT https://jobs.co.uk/job/technical-support-manager-investigo--db7c92f0-ba77-4614-b516-de3eb3d82610 https://jobs.co.uk/job/technical-support-manager-investigo--db7c92f0-ba77-4614-b516-de3eb3d82610 Tue, 20 Oct 2026 11:53:40 GMT Location: Nottingham | Salary: 40000.00-40000.00 Annual | Type: Permanent | Technical Support ManagerLocation: Hybrid - NottinghamSalary: up to 45,000One of my clients is currently seeking a Technical Support Manager to join them as they go through a transformation programme and take ownership technical support function. This is a hybrid opportunity focused on technical support management, SQL, APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation.Working closely with senior technical leadership, Product, Engineering and Customer Success, you''ll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. You''ll also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience.Key Responsibilities and SkillsLead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team.Provide hands-on technical support, using SQL and APIs to investigate issues, troubleshoot complex problems and resolve customer queries.Own support SLAs and... Permanent