Technical Support Manager

Ready to elevate your career? Join us as a Technical Support Team Supervisor in our Operations/Engineering department. Lead a team of graduate engineers providing remote support for heat networks and IoT systems. Office-based, full-time role with a competitive salary of -35,000 to -45,000.

Role Highlights:
- Oversee daily operations of the technical support team.
- Ensure ticket resolution quality and timeliness.
- Provide coaching and training.
- Develop support documentation.

Key Responsibilities:
- Supervise graduate technical support team.
- Monitor and assess ticket resolution quality.
- Provide coaching and performance feedback.
- Assist with performance reviews.
- Collaborate with engineering teams to resolve issues.
- Maintain internal documentation and training guides.
- Support onboarding of new team members.
- Recommend process improvements.

Essential Skills & Experience:
- Knowledge of heat networks or heating systems.
- Experience in technical support or as a heating/controls engineer.
- Familiar with ticketing systems like Fresh Desk, Zendesk, or Jira.
- Strong communication and organisational skills.
- Experience in documentation and training content.

Key Competencies:
- Leadership & team management
- Process-driven approach
- Technical literacy
- Problem-solving
- Communication and coaching

Career Development:
Pathway to team management or operational leadership, training design, and exposure to IoT and smart building technologies.

Passionate about leading a team and driving technical excellence? Apply now and join a company that values innovation and growth.