https://jobs.co.uk/job/technical-support-lead-3rd4th-line-birminghamhybrid-arden-resourcing-limited--367da077-3a4d-45a6-9cb3-08cf2c579eae RSS feed for Technical Support Lead (3rd/4th Line) - Birmingham/Hybrid at Arden Resourcing Limited. en-gb Tue, 11 Aug 2026 14:34:26 GMT https://jobs.co.uk/job/technical-support-lead-3rd4th-line-birminghamhybrid-arden-resourcing-limited--367da077-3a4d-45a6-9cb3-08cf2c579eae https://jobs.co.uk/job/technical-support-lead-3rd4th-line-birminghamhybrid-arden-resourcing-limited--367da077-3a4d-45a6-9cb3-08cf2c579eae Tue, 11 Aug 2026 11:55:54 GMT Location: Birmingham | Salary: 60000.00-60000.00 Annual | Type: Permanent | Technical Support Lead (3rd/4th Line) - Birmingham/Hybrid£60,000-£65,000Arden Resourcing is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you''ll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.Essential Skills and Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 and Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup and Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent com... Permanent