Technical Support / Help Desk

Technical Support / Help Desk In office working in Whiteley offices - salary to 30k Stratospherec are proud to be recruitng a new Technical Support / Help Desk role for a top UK Fintech Software company working in their offices in Whiteley, Hants. This job is working Monday to Friday UK office hours in amazing offices in Whiteley and paying a basic salary up to 30k plus an excellent benefits scheme. Our client have experienced massive growth across their UK and European customer base so they are looking to expand their Technical Support team who look after their Fintech payments platform. They are looking for a person with a love of customer service and with an interest in technology, software systems and customer support. No Prior IT experience is necessary but a background in Customer Service and a real interest in IT is! You will play a key role in supporting their software solutions, helping customers resolve technical issues and ensuring smooth day-to-day operations. They will train you on payment technologies, APIs, and operational processes, with the opportunity to progress into a mid-level position as your technical expertise and ownership grow. Job Responsibilities: Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations. Escalate complex technical issues appropriately while maintaining ownership with customers. Assist in identifying process inefficiencies or recurring issues. ..... full job details .....