https://jobs.co.uk/job/technical-support-executive-matched-group--a6be094f-664e-4519-b7e9-0f4bae4ed002 RSS feed for Technical Support Executive at Matched Group. en-gb Sun, 24 May 2026 14:24:22 GMT https://jobs.co.uk/job/technical-support-executive-matched-group--a6be094f-664e-4519-b7e9-0f4bae4ed002 https://jobs.co.uk/job/technical-support-executive-matched-group--a6be094f-664e-4519-b7e9-0f4bae4ed002 Fri, 22 May 2026 11:52:12 GMT Location: Reading | Salary: 24000.00-24000.00 Annual | Type: Permanent | Technical Support ExecutiveHybrid - South Reading area office 3 days a week Why? Fast growing SaaS Vendor An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental, and hardware issues. Technical Support Executive - Responsibilities Provide remote 1st line support via phone, e-mail, remote sessions and other channelsSupport the rollout of new applications and existing application updates. Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed. Maintain accurate records of support activity, customer issues, and resolutions for future reference. Creation of knowledgebase articles and FAQs for use both internally and externally. Identify and escalate technical issues where appropriate. Technical Support Executive - Requirements 6+ months technical support experience i.e. 1st line Ideal- 2 years customer support or customer service (telephone support) Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwar... Permanent