Technical Support Engineer

Junior/Trainee Technical Support Engineer, Dartford Main Purpose of the Job: To provide technical support to customers and internal teams for all client products, both in the UK and internationally. This role also supports the client s staff in resolving technical queries and ensuring optimal product performance. Main Duties for the Technical Support Role: Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff. Diagnose and resolve technical issues Offer guidance on installation, commissioning, configuration, and maintenance of client products. Support overseas partners and customers, considering differing regulatory and operational requirements. Contribute to the creation and maintenance of technical documentation, manuals, FAQs, and knowledge base resources. Log support calls in the CRM system. Report any product or documentation issues identified during technical support interactions. Assist in the validation of new client products to ensure they meet customer requirements. Help prepare and verify technical documentation for client products. Person Specification: Strong communication and interpersonal skills. Basic understanding of the client s product portfolio is advantageous (full training provided for the right candidate). Proficiency in MS Office (Outlook, Word, Excel). Interest in and knowledge of basic electronics Familiarity with software configuration tools Experience in the ..... full job details .....