Technical Support Engineer (Water Systems)

Technical Support Engineer (Water Systems)£40,000 - £45,000 + training + 25 days holiday + bonusHullAre you an engineer with a background in plumbing, water systems or hydraulic systems, looking to work for an SME that manufactures its own products, where you will support clients with products in the water mist system/fire protection industry?Are you looking to join a highly innovative company which provides industrial water mist systems to protect hospitals, museums, tunnels and critical power systems, where you will be in a client-facing role? The successful candidate will provide both onsite and remote technical support, helping installers, contractors, and clients with product guidance, troubleshooting, and system performance. This is an excellent opportunity to develop specialist knowledge in an innovative fire suppression technology.The role:Provide technical support to clients across the UK, both remotely and on-site when requiredDevelop in-depth expertise in residential water mist fire suppression products and systemsAssist installers and contractors with system setup, commissioning support, and troubleshootingDiagnose and resolve technical issues relating to plumbing, hydraulics, and system performanceSupport the sales and project teams with technical advice during project planning and installation stagesMaintain accurate records of technical support cases, site visits, and resolutions.Contribute to the development of technical documentation, manuals, and support ..... full job details .....