Technical Support Engineer

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Technical Support Engineer

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Skillcast Group plc .This range is provided by Skillcast Group plc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Skillcast is a premier digital learning provider that helps companies train and motivate their employees to act with integrity and comply with various regulations. We are looking for a SaaS Technical Support - Integrations Engineer in our Technology department to configure customer instances of our SaaS app and implement and maintain integrations with third-party SaaS apps.Please note: This is a technical customer support facing role. Working directly with our clients to focus on configuring customer instances of our SaaS application, implementing integrations with third-party systems, and providing second-line support. While the role involves working with technical tools and concepts (such as APIs, SSO, and configuration scripts), it is primarily about supporting customers, solving integration-related issues, and ensuring smooth onboarding and ongoing use of our platform.Responsibilities

Implement and maintain new SSO and customer integrations with our SaaS applicationImplement solutions involving configuration scriptsWork with our App Development team to create new integrations with customers’ other applications (such as Workday; Salesforce; Azure Active Directory; Hibob; BambooHR and other HRI systems)Diagnose problems and advise the customer on integrations with their other applicationsWork with Infrastructure teams and Customer Success teams to provide second line support for our SaaS applicationGuide and mentor clients and internal teams for integrating our SaaS application and related technologies and share knowledge and good practiceBuild and curate suitable documentation and support guides for clients and internal teamsProactively identify opportunities for system improvements and optimisation, enhancing overall performanceImplementing and maintaining the integration of third-party applications to enhance the functionality of our SaaS application (such as Intercom, HubSpot, Open AI)Knowledge, skills, and experience

A minimum of 2 years’ experience of SaaS application configuration and integrationA minimum of 1 years’ experience with Identity Management solutions such as Azure Entra and OktaWorking knowledge of JSON, XML, and configuration scriptingExperience in testing and diagnosing problems in APIs using Postman (or equivalent)Experience in onboarding new customers on SaaS applicationsExperience in SaaS integration related problem solvingCan-do attitude for supporting a wide range of technical solutionsMeticulous and methodical approach to documentationInquisitive approach to data modelling and problem solvingBenefits

Join a growing business in a thriving and innovative sector.Competitive salary and benefits package like:Contributory PensionHealth Care Plan upon completion of probationLife Assurance from Day 1Opportunity to work and grow within our Technology team and other departments.Gain firsthand experience in various Technology routes (AppDev, Infrastructure, Cyber Security, SaaS support)Professional development opportunities and mentorship.A positive, inclusive, and dynamic work environment.Candidates should be within regular, commutable distance to Central London and immediately eligible to work within the UK.Closing date for applications: Friday 19th September ..... full job details .....