Technical Support Engineer

Technical Support EngineerLocation: Stevenage, Hertfordshire - In PersonJob Type: Full-timeSalary: £35,000 - £40,000 per annum Benefits Additional leave Company events Company pension Employee discount Free parking On-site parking About the CompanyWe are a leading provider of innovative security solutions, specialising in CCTV, alarm systems, and integrated security technology. We are looking for a customer-focused and technically minded Support Advisor to join our team. If you have a passion for problem-solving and a background in security systems, this is your opportunity to work with cutting-edge products in a supportive and dynamic environment. The RoleIn this varied role, you will be the first point of contact for customer support, handling queries across phone, email, and face-to-face channels. You will diagnose technical issues, provide pre-sales advice, and assist with product demonstrations. This role combines technical troubleshooting with customer care, offering plenty of variety and the chance to represent the company at events and client sites.Key Responsibilities (including but not limited to): Handling customer queries via telephone, email, ticketing systems, and face-to-face interactions specifically related to security products. Logging incoming support requests, diagnosing issues, providing solutions, and escalating where necessary. Building and maintaining strong technical knowledge of our security product range, including hardware, software, and ..... full job details .....