https://jobs.co.uk/job/technical-support-engineer-reed-technology--12d9e081-e8ed-49fb-9b61-c9d8520843a4 RSS feed for Technical Support Engineer at Reed Technology. en-gb Tue, 28 Apr 2026 14:21:38 GMT https://jobs.co.uk/job/technical-support-engineer-reed-technology--12d9e081-e8ed-49fb-9b61-c9d8520843a4 https://jobs.co.uk/job/technical-support-engineer-reed-technology--12d9e081-e8ed-49fb-9b61-c9d8520843a4 Mon, 27 Apr 2026 11:55:21 GMT Location: Lancaster | Salary: 37440.00-37440.00 Annual | Type: Permanent | Technical Support EngineerLancaster - 5 days a week on-site 37,000Our client based in Lancaster is on the lookout for a technical support engineer who will lead investigations, document, and deliver technical support.Main duties and responsibilities:Provide technical support and expert communication by email, phone and ticketing systems Use advanced listening and de-escalation techniques to guide customers and colleaguesLead investigations into complex, multi-system issuesAnalyse patterns, identify root causes, and document findings clearlyContribute to improving diagnostic processes and future troubleshooting approachesLead projects or workstreams that improve tools, processes, or customer experienceSupport incident response by coordinating information and reviewing outcomesSuggest and test improvements to workflows, communication, and support processesContribute to cross-departmental initiatives and share insights that support product or service developmentThe following skills and experience will be beneficial for this role:Significant experience in technical support or a similar environmentConfidence investigating complex technical, multi-system, or network-related issuesExperi... Permanent