Technical Support Engineer

Technical Support Engineer100% Office-based Role NE36 0PQ Day Shifts Monday-Friday 33 Days Holidays, Specialist Training Do you have a strong background in providing IT/ technical support to customers? If so, this new Technical Support Engineer position could be the perfect next step for you. My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across a broad range of disciplines. The Role - Technical Support Engineer: Providing day-to-day remote support to customers via phone, email and remote access systems Handling cases for laser systems, including software, networking, mechanical, electrical, error codes, and hardware-related issues. Working as part of a fast-paced team. Diagnosing and fixing faults on machines, mainly electrical and system issues Guiding customers through troubleshooting and resolving problems Raising quotes for parts, servicing and repairs using internal systems Working closely with field engineers when needed Using Salesforce CRM Installing and setting up software for customers Ensuring all customer issues are resolved quickly and effectively The Right Person - Technical Support Engineer: Experience providing remote support to customers in IT, networking or engineering Has a strong IT and network background or ..... full job details .....